Contact Information

We’re here to help! At Mareva, customer satisfaction is important to us. If you have any questions about our products, need assistance with an order, or require help with shipping, returns, or refunds, please get in touch with our support team.

Customer Support

Store Name: Mareva

Email: support@marevacosmetics.co.za

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (SAST), excluding public holidays.

How We Can Help

You can contact us for assistance with:

• Orders: Questions about placing or managing your order.

• Shipping & Delivery: Updates on your shipment and tracking information.

• Returns & Refunds: Assistance with return requests, refunds, or damaged products.

• Product Enquiries: Questions about our products and their features.

• General Support: Any other questions or concerns regarding your shopping experience.

Response Time

We aim to respond to all customer enquiries within 48 business hours. During busy periods, response times may occasionally be longer.

To help us assist you more efficiently, please include your order number when contacting us about an existing order.

Thank you for choosing Mareva. We appreciate your trust in us and look forward to helping you.